Real, verified reviews
Reviews from Securitas Direct (Verisure) customers published on Trustpilot: real, with a name and a date, and linked so you can check them yourself. More than 68,000 ratings back the service.
What Securitas Direct (Verisure) customers say
Verified reviews from real Securitas Direct (Verisure) customers on Trustpilot España. Every one can be checked at the source.
The Verisure technician was punctual, professional and friendly. He explained clearly how the system works, answered every question I had and carried out the installation with real care. You can tell he's experienced and genuinely wants to do a good job. Very happy with the service.
Christian sorted it out. I'd had the camera installed for over a month without being able to get the most out of it. Thanks to his professionalism he got it working, and we can finally keep an eye on the reception area of our business. Thank you.
Excellent service. He came to install and update the new alarm system and did the whole job flawlessly: fitted the new equipment, replaced the batteries, put up the signs and checked everything was working perfectly before leaving. Very professional and with a real eye for detail; he talked us through how it works and answered all our questions. A serious, reliable and capable professional. I'd recommend him without hesitation.
Hearing about your experience with our experts really matters to us. Thank you so much for taking the time to leave this review. — Gonzalo, security expert.
A really good technician, great advice and, above all, a job well done. We're happy with both the service and the care taken. I came away delighted and I'll be asking for the same person every time.
We're so pleased you had a positive experience with us! Thank you for sharing your feedback. — Iván, from the Verisure team.
Helpful service. They cleared up my questions and, best of all, they're sending me the signs with the new name, because if burglars see the old ones they might think you no longer have an alarm. All sorted.
It's a pleasure to receive your positive review. We work hard every day to deliver the best possible security experience. — Gonzalo, security expert.
The chap who came to the house was lovely, quick and efficient. He explained everything perfectly and left it all ready to go. That's how it should be.
Diego, from maintenance, came out to my other house; he couldn't fit the lock because of the type of door, but he checked everything over for me. A great worker.
Your feedback matters to us and we've noted your comments so we can keep improving. — Lourdes, Verisure account manager.
Very friendly service. Very professional, and the run-through of how all the alarm components work was clear and well explained.
We're glad our colleague gave you a positive experience. We'll pass your feedback on. — Lourdes, Verisure account manager.
Estefanía, as always, is not just a great professional: she's the best instruction manual you could ask for, with even more warmth and patience. Simply the best.
The maintenance chap was very professional and pleasant. He checked the whole system and changed the batteries in the equipment. All in order.
Fast response. The moment the alarm went off, a very friendly voice stepped in. It was a false alarm, we identified ourselves as the owners of the house and that was that. Now we've seen exactly how it works.
It's a pleasure to receive your review. We work hard every day to deliver the best possible security experience. — Gonzalo, security expert.
The installer was lovely; he talked me through every step properly and answered all my questions. A really good expert, on top of how quick and efficient the installation was. A delightful person. Thank you so much!
Installation done by Iván, and he explained how it all works really well. All in order. Thank you.
We're very proud of our team and their dedication. We'll pass your feedback on. — Julia, from your Verisure team.
The installer was lovely and attentive. It's a pleasure when someone makes it so easy and explains it so well, keeping it all so simple. Thank you so much, Antonio.
Darwin explained everything brilliantly and got it installed incredibly quickly. Excellent service!
We're proud to hear our expert gave you excellent service. — Julia, expert from your Verisure team.
The technician Jesús Salvador came to our house and I have to say he's very effective and gets things done.
The response when the alarm went off was immediate and everything was resolved there and then.
Quick to answer the call, and Andrés was excellent and efficient with the repair he carried out.
Jorge did an excellent job and was very patient explaining how to use the alarm.
They fixed the problem for me and the account manager who helped me was very pleasant and professional.
Reviews from Securitas Direct (Verisure) customers published on Trustpilot and shown here word for word. You can verify each one by visiting the official profile of Verisure España on Trustpilot.
What comes up most in the reviews
Beyond each individual experience, three things come up again and again when people speak well of their alarm. The first is the peace of mind of having their property connected to a centre that works around the clock: no longer having to keep watch. The second is the speed of response when an incident is verified. And the third is how easy it is to control everything from the phone: arm on the way out, disarm on the way in, get an alert.
Verification —checking whether a trigger is real before acting— is what people appreciate most, because it cuts false alarms and needless scares. Nobody wants a siren going off over the neighbour's cat.
The reviews you see above are real, from Securitas Direct (Verisure) customers, and you can check each one on the official Trustpilot profile. No made-up ratings.
What customers value in their day to day
Beyond the average score, what's interesting about the reviews of Securitas Direct (Verisure) is reading what people say once they've had the alarm for a few months. Three things come up again and again. The first is peace of mind: no longer glancing out of the window, being able to go on holiday without leaving someone to "keep an eye on things", and sleeping without staying on alert. The second is the speed with which the centre reacts when a trigger is verified. And the third is how easy it all is to manage from the phone, even for people who aren't especially comfortable with technology.
One very specific scene also keeps repeating: the break-in that never happened. People who walk onto a property, see the deterrent plaque and the camera, and go off to find an easier target. It shows up in no statistic, but it's precisely the result a connected alarm is after: stopping the problem before it starts.
The doubts people settle before making up their minds
The reviews also raise the usual doubts, and they're worth addressing plainly. The most common is price: plenty of people discover that the assessment and the installation are free of charge and that the fee is tailored to the property. The second is the minimum contract: here the key is to ask for the terms in writing and read them, with no rush. The third is what happens if the power or the wifi goes down: Securitas Direct and Verisure systems carry a backup battery and their own connection, so they stay linked to the centre.
Settling those three doubts before you sign is what turns an impulsive decision into a calm one. That's why we always insist on the same thing: ask for information, compare, and decide with everything on the table. No pressure and no hurry.
How to read reviews without getting carried away
One last thought, for honesty's sake. Online you'll find reviews of every kind about any alarm company, and not all of them are equally useful. An isolated complaint over a bad day doesn't tell you as much as a pattern that repeats; and a glowing review with no detail doesn't either. Look at the specifics: how did the centre respond to a real trigger? How did the installation go? How was the technical service when it was needed?
We prefer not to inflate ratings or invent stars. When we add real, verifiable reviews from Securitas Direct (Verisure) customers in Catalonia, you'll see them here with their source. In the meantime, the best "review" you can get is your own: request a free assessment and check, at your home or your business, whether the system fits what you need.
Stories that repeat across Catalonia
Put enough reviews together and the same stories start to emerge — and in Catalonia they're easy to recognise. The family in a city flat who, after a scare on the stairwell, fit an alarm and sleep soundly again. The couple with a second home on the Costa Brava who stop dreading every winter phone call from the village, because they know the house is watched even when it's shut up. The owner of a small shop who, after a night-time break-in, decides it's not happening again. Or the grown-up children who breathe easy because their mother, who lives alone, wears an SOS button connected to the centre.
These aren't extraordinary cases: they're the everyday reasons people take out an alarm. In all of them, what they value isn't technology for its own sake, but what it solves: fear turned into peace of mind. Securitas Direct (Verisure) systems fit these stories well because they're designed for exactly that — for security to work without you having to stay on top of it.
Another detail that keeps coming up in the good reviews is the human touch: feeling that there are people on the other end and not a robot. From the adviser who explains things without rushing to the Alarm Receiving Centre that calls when something goes off, the sense of being looked after weighs as much as the technology. In the end, taking out a Securitas Direct or Verisure alarm is about just that: putting your security in the hands of someone who responds.
If you're reading reviews it's because you're thinking about it, and that's already a good step. The next one is simple and free: requesting your security assessment. Without it, any review —good or bad— is somebody else's; with it you'll have your own, about your own home or business, with Securitas Direct (Verisure) alarms assessed to fit you. It's the only way to move from doubt to certainty without spending a euro and without committing to anything.
A complete system, not a standalone gadget
Each device has a job —to detect, verify, deter and alert— and they all work together under the Alarm Receiving Centre (ARC). It isn't a standalone gadget that just makes noise, but a system that checks what's happening and acts for you, one you control entirely from your phone.
Control panel
The brain of the system: it arms, disarms and connects to the Alarm Receiving Centre (ARC) in an instant.
Verification camera
It records and visually verifies what happens indoors the moment an alarm goes off.
Outdoor 360° camera
It watches the perimeter day and night and spots an intruder before they get in.
Photo-detector
It detects movement and sends an instant photo to the ARC to verify the alert.
Entry detector
It alerts you the moment a protected door or window is opened.
Key-fob remote
Arm and disarm your alarm from your pocket, with a built-in SOS button.
SOS button
Call for urgent help from the ARC with a single tap, wherever you are.
Smart lock
It reinforces your door and lets you control it from your phone; an extra layer against tampering.
Anti-jamming detector
It detects attempts to jam the signal and keeps your home always connected.
Deterrent plaque
The visible sign that your home is protected by Securitas Direct (Verisure): it deters before anything happens.
Control app
Arm, disarm and check your property's status from your phone, anytime.
Securitas Direct and Verisure: the same security, two names
When you search for an alarm in Catalonia, two names come up that tend to cause confusion: Securitas Direct and Verisure. It's worth clearing this up, because a lot of people assume they're separate companies —and they aren't: it's the same alarm company. Verisure is the group's international brand name and, in Spain, its service was known for years as Securitas Direct. The equipment, the Alarm Receiving Centre (ARC) —the monitoring centre that keeps watch over your alarm— the image verification and the technical service are exactly the same, whichever name you search for.
So whether you're looking to sign up for Securitas Direct alarms or Verisure alarms, this website serves you just the same: we advise you on Securitas Direct (Verisure) systems for your home, your second home or your business, with a free, no-obligation security assessment. Our aim is simple and down to earth: to solve your security problem, protect you against break-ins and squatting, and give you the peace of mind of knowing that, if something happens, someone verifies it and acts for you, 24 hours a day.
Why do so many people in Catalonia choose Securitas Direct (Verisure) alarms? Above all for one reason: they don't just make noise. When a sensor detects an intrusion, the signal reaches the Alarm Receiving Centre (ARC), which checks what has happened —by image or audio— and, if the threat is real, alerts the police and calls you. That verification is what turns an alarm into real protection, because it cuts down false alarms and speeds up the response when it matters most. On top of that come the details you notice day to day: installation with no building work in a few hours, control from your phone to arm and disarm remotely, the visible deterrent plaque you can see from the street, and an in-house technical service that responds when you need it.
It doesn't matter what you want to protect —a flat in the town centre, a villa on the coast, a house that sits empty for part of the year or a shop at street level—: the Securitas Direct and Verisure system is scaled to your specific case during the security assessment, so you pay only for what you genuinely need. Tell us what your home or business is like and we'll put together a clear quote, with no hidden lock-ins and no small print, so you can decide with all the information on the table.
Free security assessment + installation included
- A tailored assessment, with no obligation
- Installation with no building work, in a few hours
- 24/7 Alarm Receiving Centre, 365 days a year
- An engineer in your part of Catalonia
We'll get in touch, with no obligation